Frequently asked questions

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What should the customer know about your pricing (e.g., discounts, fees)?

We believe in clear and fair pricing to ensure you get the best value for your move. Our hourly rates vary based on your location and the travel distance involved, but we pride ourselves on offering flexible options that can save you money. If you’re open to scheduling your move around our availability, we can often provide lower rates by booking additional jobs in your area, allowing us to pass those savings on to you. For those on a budget, we also offer flat-rate pricing, making it easier to plan your expenses. What’s more, we often waive minimum hourly charges and never impose additional fees for gas or mileage—just a straightforward hourly rate. With us, you can expect no surprises and complete transparency, so you can focus on what truly matters: your move.

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What is your typical process for working with a new customer?

We strive to make the onboarding process as easy as possible for our new customers. We only require basic information, such as your name and addresses, along with a brief inventory of items. This helps us prepare the necessary equipment for your move. We prioritize your peace of mind by never charging upfront; payment is only due once the job is complete. After you book with us, you'll receive a confirmation email detailing your move. As your move date approaches, we’ll reach out to confirm the details, ensuring everything goes smoothly. Our goal is to provide a hassle-free experience from start to finish!

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What education and/or training do you have that relates to your work?

Our team consists of highly experienced movers who are dedicated to completing every job efficiently and to your satisfaction. To ensure a seamless operation, we have rescue crews available to address any issues that may arise on-site. Our operations manager actively checks in with both our movers and customers to maintain smooth communication and keep you updated on estimated arrival times. We prioritize speed without compromising quality, allowing us to manage multiple jobs throughout the day. This efficiency translates into cost savings for you, as we do not impose minimum hourly charges. If you choose to book us for a full day, we’ll dedicate that time solely to your move. To expedite the process, we typically wrap and blanket items that require extra care. However, we encourage you to communicate with our movers if you have specific items you’d like us to handle with additional attention. Your satisfaction and peace of mind are our top priorities!

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How did you get started doing this type of work?

The journey of FastDemand began with our owner, who started the business with just a van and a passion for moving. Initially working solo, he developed innovative techniques to handle oversized items efficiently on his own. His enthusiasm for moving stemmed from the physical activity it provided, as well as the thrill of meeting new people and exploring different neighborhoods. What started as a one-person operation quickly grew into a successful company, expanding into a fleet of trucks. His love for the work has driven him to hire a dedicated operations manager, allowing him to remain actively involved in the field while ensuring that our team continues to provide exceptional service. This commitment to both our customers and our craft is at the heart of everything we do!

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What types of customers have you worked with?

Our rapid growth can be attributed to our loyal customers, many of whom are business owners themselves. The majority of our work comes through referrals, a testament to the strong relationships we build. We proudly serve a variety of clients, including notable figures in the public eye—let’s just say we’ve helped some well-known personalities relocate (but shhh, we keep it discreet and fun!). We understand their expectations and always treat their property with the utmost care and respect. Our commitment to service means we’re never picky about the jobs we take on. Whether it’s a large-scale move or a small task, we’re ready to help. We also partner with big box stores to provide white-glove delivery services, including many appliance deliveries. We’re always looking to keep our schedule full, ensuring we’re ready for any challenge that comes our way!

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Describe a recent project you are fond of. How long did it take?

We thrive on taking on challenges, and one recent project exemplifies that spirit. We often encounter customers who underestimate the size of their items or the limitations of their spaces—like doors, elevators, or stairwells. When that happens, we get creative! If there’s a balcony, we’ll explore that option and find a way to make it work. We never shy away from the challenge of moving oversized items; in fact, we find it incredibly satisfying to tackle them. It’s often quicker than handling full moves, and each successful maneuver fills us with pride. We enjoy brainstorming new techniques, sharing our successes, and relishing those "bragging rights" within our team. Every project is an opportunity for us to innovate and demonstrate our commitment to making any move happen!

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What advice would you give a customer looking to hire a provider in your area of work?

When looking to hire a moving provider, we always recommend seeking out a team with a positive attitude—someone who truly enjoys their work. It’s essential to find movers who are understanding about your budget and flexible with your needs. We take pride in listening to our customers and being patient throughout the process. We’re not the type to rush off the phone; in fact, we often enjoy engaging in friendly conversations, making it a point to keep the mood light and stress-free. Most importantly, we’re not happy unless you’re happy. Your satisfaction is our priority; when you’re pleased with our service, we can relax knowing we’ve done our job well. It’s crucial to connect with your movers—if you vibe with them, you’ve found the right team. Look for providers who are genuinely interested in making your experience a good one and who can work within your budget. Remember, a friendly and accommodating team can make all the difference in your moving experience!

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What questions should customers think through before talking to professionals about their project?

Customers should always be transparent about the items they need to move and any potential obstacles involved. If you’ve encountered challenges with certain items in the past, it’s important to share that information, as moving them out may be equally difficult. Additionally, inquire whether the moving provider includes packing services, as some companies may cancel the move if items aren’t packed in advance. If there are stairs involved, be sure to mention that too, as unexpected challenges can lead to hidden fees. By considering these factors beforehand, you’ll help ensure a smoother and more accurate moving experience.